1. All our orders are currently placed via WhatsApp or Instagram only.

2. If you're unable to reach us, kindly email us on drijewels@gmail.com or leave a message on Instagram/WhatsApp and allow us a minimum of 24-48 hrs to get back to you.

3. Orders generally take a minimum of 15-20 business days to arrive.

4. We won't be able to redirect orders once items have been dispatched.

5. We will try to deliver products in time but in some cases orders may be delayed as all our products undergo a quality check test. This may sometimes lead to a delay in case if the product fails to pass the quality check test.

6. If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, kindly refuse to take delivery. You must shoot a video and take multiple pictures of the same.

7. If your non-personalized jewellery arrives damaged, then the return request must be placed within 2 days of placing the order. Any return requests after 2 days will not be accommodated. Customers have to bear shipping charges for returning their product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which the return will not be possible. We will either fix the product and send it back or offer you the amount in credit in case it cannot be fixed. Personalized products are not returnable unless the product is damaged or defective.

8. In case you end up choosing the wrong polish color while placing the order, please note that rectifying the order will require payment of additional charges.